Avoid defensiveness in receiving feedback. Defensiveness almost inevitably works against high quality problem solving. First, it blinds you to the problems in your problem solving. Second, it discourages others from offering feedback. Robert Sternberg, The Triarchic Mind: A New Theory of Human … [Read more...]
Breaking Through Impasse
02/12/2010 By
At some point in most meetings, there is impasse. Two participants take opposite sides on an issue. You know the drill: as they defend their positions, they dig their heels more firmly in. The group's frustration builds; energy levels diminish. Don't get me wrong. Conflict can be necessary to … [Read more...]
The Matrix
02/11/2010 By
Struggling with a tough decision? Wavering back and forth, unable to make up your mind? Very likely your frustration results from thinking about a complex problem—like buying a house—one factor at a time. To attack a complex problem and keep track of its multiple factors, create a decision … [Read more...]